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# Refund & Cancellation Policy

**Last updated: October 20, 2025** ([Kirana Apps][1])

This Refund & Cancellation Policy ("Policy") applies to all payments made through the Jamun App and website (together the "Service"), operated by **LNPK Business Pvt Ltd** ("we", "us", "our"). By authorizing a payment, you agree to this Policy, the Terms of Service, and the Privacy Policy. ([Kirana Apps][1])

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## 1. Payments and Authorization

* Payments made via **UPI AutoPay**, debit/credit cards, or other approved methods are processed only after user authorization.
* By completing a transaction, you confirm you are authorized to use the selected payment method.
* Transactions follow applicable **RBI and NPCI** guidelines. ([Kirana Apps][1])

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## 2. Subscription Plans

Jamun may offer subscription plans for premium features with clear validity and pricing:

* **Monthly Plan:** ₹149 – 30 days
* **Quarterly Plan:** ₹399 – 90 days
* **Annual Plan:** ₹1499 – 365 days

Subscriptions auto-renew unless canceled before the next billing cycle. ([Kirana Apps][1])

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## 3. Refund Eligibility

Refunds are only considered in verifiable situations such as:

* **Duplicate Payments** caused by technical issues
* **Technical Failure** where service isn’t activated after payment
* **Post-Cancellation Debit** after valid cancellation but before debit date

All refund claims are subject to verification with payment gateways or UPI partners. ([Kirana Apps][1])

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## 4. Non-Refundable Payments

Refunds *will not* be made for:

* User cancellations after service activation
* Change of mind or accidental payments
* Partially used subscription periods
* Issues outside the company’s control (network, device errors, etc.)

After service delivery, payments are non-refundable. ([Kirana Apps][1])

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## 5. Cancellations

### Cancellation Policy

* Cancellations must be requested **within 7 days** of the original purchase/renewal for refund eligibility.
* Users can cancel recurring mandates via their UPI app (Google Pay, PhonePe, etc.).
* Canceling AutoPay prevents future renewals, but does *not* entitle refunds for past payments.
* Subscription access continues until the paid period ends.

**Note:** One-time purchases are final unless canceled within 7 days. ([Kirana Apps][1])

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## 6. Refund Processing

* Approved refunds are credited to the original payment method within **7–10 working days**.
* Timelines may vary by bank or payment provider.
* Users will be notified via email when refunds are processed. ([Kirana Apps][1])

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## 7. Invoices and Disputes

* Request invoices via **[support@kiranaapps.com](mailto:support@kiranaapps.com)** within 7 days of the transaction.
* Contact support before initiating any chargeback with your bank.
* Unjustified chargebacks may lead to suspension or termination. ([Kirana Apps][1])

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## 8. Taxation and Compliance

* All fees include applicable Indian **GST**, unless stated otherwise.
* Transactions comply with RBI, NPCI, and Indian digital payments regulations. ([Kirana Apps][1])

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## 9. Jurisdiction

This Policy is governed by the laws of the **Republic of India**; disputes fall under Indian courts. ([Kirana Apps][1])

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## 10. Updates to Policy

We may update this Policy at any time. Changes will be posted on this page with a new “Last updated” date. Continued use of the Service after changes constitutes acceptance. ([Kirana Apps][1])

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## 11. Intellectual Property

App content, features, and functionality (text, graphics, logos, software) are owned by Jamun and protected by IP laws. ([Kirana Apps][1])

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## 12. Privacy

Use of the App is also governed by the company’s **Privacy Policy**. ([Kirana Apps][1])

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## 13. Third-Party Services

The App may use third-party UPI payment services. We aren’t responsible for their availability or reliability; their terms apply to those services. ([Kirana Apps][1])

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## 14. Termination

We can suspend or terminate your App access at any time for any reason, with or without notice. ([Kirana Apps][1])

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## 15. Changes to Terms

We may modify these Terms of Service anytime. Continued use after updates means acceptance. ([Kirana Apps][1])

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## 16. Governing Law

Terms of Service are governed by the laws of **India**. ([Kirana Apps][1])

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## 17. Contact Information

If you have questions about these Terms:

* **Name:** LNPK Business Pvt Ltd
* **Email:** [support@kiranaapps.com](mailto:support@kiranaapps.com)
* **Phone:** +91 8595404595
* **Address:** 11C 1st Main Road, HSR Layout, Bangalore 560102, India ([Kirana Apps][1])

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## 18. Severability

If any provision is unenforceable or invalid, it will be limited or removed without affecting the remaining Terms. ([Kirana Apps][1])

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